Frequently Asked Questions
Everything you need to know about shopping with Iznik Global
What is the typical delivery timeframe for international orders?
We offer worldwide shipping. International orders typically arrive within 7 to 10 business days, depending on your location and customs processing times.
Do you provide customization or stitching services?
Yes, we offer premium stitching services for our unstitched collections. You can select the 'Stitched' option on the product page and provide your measurements according to our size guide.
What is your return and exchange policy?
We accept returns for damaged or defective items within 7 days of delivery. Please ensure all tags are intact and the garment is unworn. Note that customized or stitched outfits are not eligible for return.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this number on our carrier's website to monitor your shipment in real-time.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and secure bank transfers for international customers.
How should I care for my Iznik Global garments?
Due to the delicate nature of our embroideries and fabrics, we strictly recommend dry cleaning only for all our formal and luxury lawn collections.